Batelco by Beyon Partners with Infobip to Launch Advanced Omni-Channel Communication Platform

Manama, Oct. 16: In a major move to boost digital transformation for enterprises in Bahrain and the region, Batelco by Beyon has signed a strategic partnership with Infobip, a global leader in cloud communications. The agreement was signed during GITEX Global 2025, one of the world's largest technology exhibitions, currently underway in Dubai.

As part of the partnership, Batelco will introduce a cutting-edge Omni-Channel communication platform powered by Infobip’s CPaaS (Communications Platform-as-a-Service) solution. This platform is designed to transform how businesses especially in the SME, banking, and finance sectors—connect with customers across multiple digital channels.

The new platform enables seamless customer engagement through a unified interface that integrates SMS, WhatsApp, email, voice, in-app messaging, and more. With advanced API capabilities, businesses can integrate the platform directly into their existing systems, benefiting from real-time analytics, automation tools, and enhanced operational efficiency.

Key features include intelligent routing of messages through the most effective and secure channels, ensuring fast, reliable, and consistent communication. This guarantees optimal message delivery, enhances customer engagement, and supports regulatory compliance critical for industries with high data privacy and security demands.

Abdulla Danesh, General Manager Enterprise at Batelco, commented on the partnership:
"Our partnership with Infobip marks a significant step forward in Batelco’s commitment to supporting the digital transformation journey of businesses in Bahrain and the region. By introducing an Omni-Channel platform, we’re providing organisations with a future-ready communication platform that enables them to connect with their customers more effectively, securely, and intelligently than ever before."

He added, "Batelco is committed to equipping Bahraini enterprises with the fastest and most reliable digital communication tools available."

This initiative underscores Batelco’s role as a digital enabler, offering scalable and intelligent solutions that help businesses enhance customer experience, build trust, and drive growth in an increasingly connected world.